When I was in HK, I had doubts about buying a Dell. I had doubts buying a computer online, especially since I was going to be bringing it back to Sydney. What if this or that didn't work? What if there were problems? I had so many "what if .." questions.
In the last 2-3 months, there has been some "cooking", "boiling" noise coming out from my laptop. I rang the technical services helpdesk line and they did some checks for me while I was on the phone to test my laptop. After the test, there was still noise. I rang the helpdesk again and they organised to send someone out to my workplace to fix it up.
The Dell technician called in their specified timeframe, 24-48 hrs. He was not only on time, he called in advance and confirmed time. He was very well mannered and very friendly. He was very efficient. He rang in the morning again to say he would be at my office between 9.30am - 10.30am and he got here 9.30am on the dot.
None of this waiting past 10.30am business - which reminds me of the time my lounge delivery in Hong Kong.
I was told my lounge delivery time was going to be 7pm-10pm - I waited and waited, no call. By the time it was 10.30pm, I realised that these people weren't going to come. I was going to ring the shop but then they were closed. At 12 midnight, the guy calls and said he's on his way and he'll be at my place at 12.30am. He asked "Is that ok?" and I just said " err.. can it be not ok?"
I figured that even if it was re-scheduled, chances of me waiting till midnight again was highly possible so I just told them to come. I was pretty annoyed but I guess that's how things are in Hong Kong. I did get my lounge eventually. =)
Anyways, back to Dell. I am very very impressed with Dell's service and now my laptops fixed. So happy! =)
Revolves around a sparkling world of small to big things that happen and love sharing the way I think with the people who are in my life. I believe laughter and eating yummy desserts is the best tool for stress relief.
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